This website uses cookies to understand where our visitors come from. It also helps us improve the user experience and further develop the website. By clicking “Accept all” you give us your express consent. You can adjust your consent individually using “Configure” - this is also possible subsequently under privacy.
General Terms and Conditions
1. General
1.1 These General Terms and Conditions (GTC) govern the contractual relationship between the Driving Service Obrigheim and the client within the framework of rental car journeys for the transport of persons.
1.2 The customer is liable for any damage to the vehicle caused by their own conduct. This includes both interior and exterior soiling and damage to the paintwork or interior – particularly in cases of gross negligence, intent, or under the influence of alcohol. Persons or objects that pose a danger to fellow passengers or the driver may be excluded from transportation. Driving Service Obrigheim assumes no responsibility for items left behind or lost in the vehicle.
1.3 By booking or concluding a contract, the customer accepts the General Terms and Conditions of Driving Service Obrigheim. Changes or deviations from these terms and conditions are only valid if agreed upon in writing; verbal agreements are not binding. Should an individual clause be invalid or ineffective, the remainder of the contract remains valid. In this case, both parties agree to replace the invalid provision with a legally permissible clause that most closely approximates the original economic purpose. This also applies if a loophole is found in the contract.
2. Booking & Payment
2.1 The route, pick-up location, and departure time will be agreed upon with the customer. However, there is no automatic right to complete the trip; whether an order is accepted is decided by the Driving Service Obrigheim or a person appointed by the service.
2.2 A binding contract is only concluded when the transport service confirms the order by telephone, email, or fax. A specific form of confirmation is not required, but can also be made in writing at the customer's request.
2.3 Payment is due upon completion of the trip – in cash, by debit/credit card, or, by agreement, by invoice. Should there be any changes to the service or price, the customer will be informed immediately. In this case, the customer may withdraw from the contract free of charge.
3. Promotion & Performance
3.1 The agreed pick-up times and locations are binding. However, for organizational reasons, deviations of up to 30 minutes may occur. If the vehicle has not arrived at the pick-up location after this time, the customer is asked to contact the Driving Service Obrigheim at +49 176 - 312 461 39.
3.2 The chauffeur service assumes no liability for damages or consequential damages resulting from incorrect information regarding the address, flight number, departure time, arrival time, or pick-up time. In the event of delays in pick-up at the airport or if the driver and passenger miss each other, the chauffeur service must be contacted immediately by telephone.
3.3 The Driving Service Obrigheim undertakes to plan and execute the trip carefully. However, liability only arises in cases of intentional or grossly negligent conduct – both for breaches of contract and for any claims for damages.
3.4 In the event of delays due to force majeure events – e.g., weather conditions, traffic jams, accidents, technical defects, strikes, political unrest, or natural disasters – any liability is excluded. In all other cases, liability is limited to reimbursement of the additional costs incurred for an alternative transport service on the same route.
4. Bottlenecks due to staff shortages or vehicle defects
4.1 Should short-term bottlenecks arise – for example, due to illness within the team or technical problems with a vehicle – the Driving Service Obrigheim reserves the right to pass the order on to a reliable partner company. The goal is to still be able to carry out your booked trip as planned. In this case, the necessary booking information will be sent to the partner to ensure the process runs smoothly. The original terms and conditions will, of course, remain in effect. However, if no partner with available capacity can be found and the trip cannot be carried out, we will inform you immediately. If the fare has already been paid online, a full refund will be issued.
5. Cancellation by the customer
5.1 You can cancel your booking free of charge at any time up to 12 hours before the scheduled pickup time. We ask that you notify us as soon as possible in such a case. If you do not cancel and the passenger does not show up at the agreed time, the entire fare is due and 100% will be charged.